Our Roles and Responsibilities


Managed by the North and Mid Wales Trunk Road Agency, Traffic Officers present the public face of the Welsh Government on the highway, responding to incidents on the Welsh Trunk Road network with the aim of cutting response times and hence reducing the impact of congestion on the network. The Traffic Officer’s primary role will be to make the area safe before assessing any secondary response requirements and briefing the emergency services where necessary.

With the powers to stop traffic and close roads, lanes and carriageways, direct and divert traffic and pedestrians, place traffic signs and remove abandoned or broken down vehicles Traffic Officers will play an essential role in the safety of Welsh roads.

Like their counterparts in the Highways England, Traffic Officers in North Wales will be charged with promoting and building good working relationships with all key stakeholders to ensure common goals associated with reducing incident-related congestion are achieved.

Additional duties of a Traffic Officer include assisting in identifying where the road infrastructure, including surface and signage might be enhanced or repaired where necessary, to improve the safety of road users, and forward such intelligence promptly and accurately to the relevant contacts.